Delivery Policy


We aim to deliver orders within seven (7) working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in eight working days please contact our Customer Services department.

We currently offer free Standard Delivery on orders over RM 120.

Please note, no changes can be made to the delivery address you have provided once your order has been placed.

Your order will be delivered by a courier. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

We will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery as the delivery is carried out by 3rd party vendor.

Upon receipt of order, you may be required to sign for delivery. You must inspect the goods for any defects, damages, faults before signing the delivery. Please keep the proof of receipts as a reference.

It is deemed that the orders has been fully delivered to you in good conditions if there is no report of any defects, damages and faults within forty eight (48) hours from the date of delivery of the courier.


Delivery Lead Time

Delivery lead times are as follows:

  • Peninsula Malaysia: 3 – 5 working days for your order to arrive.
  • Sabah / Sarawak: 5 – 7 working days for your order to arrive.
Delivery to rural or remote areas may take an additional 2 – 3 working day.


Sale / Promotional Periods

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.

  • Peninsula Malaysia: Additional 3-5 working days for your order to arrive.
  • Sabah / Sarawak: Additional 3-7 working days for your order to arrive.
It is advised to place your order 2 weeks in advance for festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.


FREE Shipping On Orders Above RM120

  • Free shipping is applied automatically during checkout for all qualifying orders.
  • To receive free shipping, just place an order with merchandise worth over RM120 to qualify for free shipping.
  • Applicable for orders at for deliveries within Malaysia.
  • Standard shipping.
  • Not applicable for shipping changes including intercepts, change of address, and to free trade zone which may be subject to additional fee per shipment.
  • The offer is not transferable or redeemable for cash or credit towards any purchase and will expire at the discretion of

How to Track Your Order

Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service for further assistance.