Returns & Exchange Policy
RETURNS AND EXCHANGE POLICY
Normal priced items are exchangeable within 14 days of your invoice date.
Exchange items must be in original condition, unworn, unwashed, or damaged and in saleable condition with all the original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability.
For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.
We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. Please also note that merchandise that is damaged as a result of wear and tear is not considered to be faulty or defective.
STRICTLY NO exchange for items such as Flat Price, Mark Down, and Stock Clearance items.
If the item that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stocks availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, NO cash refund policy shall apply .
Goods bought online can only be exchanged with the goods available online.
To exchange products, please contact our customer service at email@example.com
The delivery of the exchanged product after receiving of your original product shall subject to our standard delivery policy as stated.